/* Shared support, ticket and knowledge-base surfaces */
.support-button{display:grid!important;place-items:center;padding:0 18px;color:#fff!important}.support-filter{display:flex;align-items:end;gap:10px;margin-bottom:16px;padding:13px;border:1px solid #dce5f0;border-radius:14px;background:#fff}.support-filter label{display:grid;gap:5px;color:#718096;font-size:12px;font-weight:800;text-transform:uppercase}.support-filter select{height:40px;min-width:220px;padding:0 12px;border:1px solid #d8e1ed;border-radius:9px;background:#fff}.support-filter button,.support-link-button{height:40px;padding:0 16px;border:0;border-radius:9px;background:#13233e;color:#fff;font-weight:800;cursor:pointer}.support-list{padding:0!important;overflow:hidden}.support-list>a{display:grid;grid-template-columns:auto minmax(0,1fr) auto auto;align-items:center;gap:15px;padding:17px 20px;border-bottom:1px solid #e5eaf1;color:inherit}.support-list>a:last-child{border:0}.support-list>a:hover{background:#f8faff}.support-list>a>div:nth-child(2) small,.support-list>a>div:nth-child(2) strong,.support-list>a>div:nth-child(2) span{display:block}.support-list small{color:#0757ff;font-size:12px;font-weight:800}.support-list strong{margin:3px 0;font-size:12px}.support-list span,.support-list time{color:#778398;font-size:12px}.ticket-mark{width:39px;height:39px;display:grid;place-items:center;border-radius:11px;background:#e8f0ff;color:#0757ff;font-weight:800}.ticket-mark.closed{background:#edf0f4;color:#758094}.ticket-status,.ticket-priority{display:inline-flex;align-items:center;width:max-content;padding:6px 9px;border-radius:20px;background:#e8f0ff;color:#0757ff;font-size:12px;font-weight:800;text-transform:uppercase;white-space:nowrap}.ticket-status.waiting_support,.ticket-status.open{background:#fff1cc;color:#826000}.ticket-status.waiting_customer{background:#e3f7ec;color:#087846}.ticket-status.closed{background:#edf0f4;color:#687486}.ticket-priority.low{background:#edf0f4;color:#687486}.ticket-priority.high{background:#ffebcf;color:#965800}.ticket-priority.urgent{background:#ffe2e7;color:#a51d35}.support-empty{padding:65px 25px;text-align:center}.support-empty>span{font-size:25px;color:#0757ff}.support-empty h2{font:700 20px 'Space Grotesk',sans-serif}.support-empty p{color:#7b8799;font-size:12px}.support-empty a{color:#0757ff;font-size:12px;font-weight:800}.support-pages{display:flex;justify-content:center;gap:20px;margin-top:18px;color:#778398;font-size:12px}.support-pages a{color:#0757ff;font-weight:800}.support-form{max-width:900px}.support-form textarea{min-height:190px!important}.upload-field input{height:auto!important;padding:14px!important;background:#f7f9fc!important}.upload-field small{color:#7b8799;font-weight:500}.support-form-actions{display:flex;align-items:center;justify-content:space-between;margin-top:22px}.support-form-actions>a{color:#0757ff;font-size:12px;font-weight:800}.ticket-detail-grid{display:grid;grid-template-columns:minmax(0,1fr) 280px;gap:18px;align-items:start}.ticket-thread{display:grid;gap:13px}.ticket-message{overflow:hidden;border:1px solid #dce4ee;border-radius:15px;background:#fff}.ticket-message>header{display:flex;justify-content:space-between;padding:13px 16px;border-bottom:1px solid #e6ebf2;background:#f8faff}.ticket-message>header span{font-size:12px;font-weight:800}.ticket-message>header time{color:#7c8799;font-size:12px}.ticket-message.staff{border-color:#c8d9fb}.ticket-message.staff>header{background:#eff5ff;color:#164f9d}.ticket-message.internal{border-color:#efd18c}.ticket-message.internal>header{background:#fff7df;color:#755500}.message-body{padding:20px;color:#354158;font-size:12px;line-height:1.75;white-space:pre-wrap}.ticket-message>footer{display:flex;flex-wrap:wrap;gap:8px;padding:0 16px 15px}.ticket-message>footer a{padding:8px 10px;border:1px solid #dce5f0;border-radius:8px;background:#f8fafc;color:#28538e;font-size:12px;font-weight:800}.ticket-message>footer small{color:#8590a1;font-weight:500}.ticket-reply{padding:20px;border:1px solid #dce4ee;border-radius:15px;background:#fff}.ticket-reply>label{display:grid;gap:7px;color:#344057;font-size:12px;font-weight:800}.ticket-reply textarea{width:100%;box-sizing:border-box;padding:12px;border:1px solid #d8e1ed;border-radius:10px;resize:vertical;font:500 12px Manrope,sans-serif}.ticket-reply em{color:#a91f35;font-style:normal}.reply-files{margin:12px 0}.reply-files input{padding:10px;border:1px dashed #c9d5e5;border-radius:9px}.reply-files span{color:#7b8799;font-size:12px;font-weight:500}.ticket-sidebar{position:sticky;top:20px}.ticket-sidebar dl,.ticket-customer-card dl{display:grid;gap:0;margin:20px 0}.ticket-sidebar dl div,.ticket-customer-card dl div{padding:12px 0;border-bottom:1px solid #e8edf3}.ticket-sidebar dt,.ticket-customer-card dt{color:#818c9d;font-size:12px;text-transform:uppercase}.ticket-sidebar dd,.ticket-customer-card dd{margin:4px 0 0;font-size:12px;font-weight:800}.close-ticket{width:100%;padding:10px;border:1px solid #e3a9b3;border-radius:9px;background:#fff6f7;color:#a51d35;font-size:12px;font-weight:800;cursor:pointer}.closed-ticket{padding:25px;border:1px solid #dce4ee;border-radius:15px;background:#f7f9fc;text-align:center}.closed-ticket strong{font-size:12px}.closed-ticket p{color:#778398;font-size:12px}.closed-ticket a{color:#0757ff;font-size:12px;font-weight:800}.notification-list{padding:0!important;overflow:hidden}.notification-list>a{display:flex;gap:14px;padding:18px 20px;border-bottom:1px solid #e5eaf1;color:inherit}.notification-list>a.unread{background:#f2f6ff}.notification-list>a>span{width:34px;height:34px;display:grid;place-items:center;border-radius:10px;background:#e7efff;color:#0757ff}.notification-list strong,.notification-list p,.notification-list small{display:block;margin:0}.notification-list strong{font-size:12px}.notification-list p{margin:3px 0;color:#58667c;font-size:12px}.notification-list small{color:#8994a5;font-size:12px}
.support-admin-filter>label:first-child{flex:1}.support-admin-filter input{width:100%;box-sizing:border-box}.admin-ticket-detail{grid-template-columns:minmax(0,1fr) 310px}.admin-ticket-detail>aside{display:grid;gap:14px;position:sticky;top:18px}.ticket-controls,.ticket-customer-card{padding:19px}.ticket-controls h2,.ticket-customer-card h2{margin:0 0 15px;font:700 16px 'Space Grotesk',sans-serif}.ticket-controls label{display:grid;gap:6px;margin-bottom:12px;color:#657288;font-size:12px;font-weight:800}.ticket-controls select{height:40px;padding:0 10px;border:1px solid #d9e2ed;border-radius:9px;background:#fff}.ticket-controls button{width:100%}.internal-check{display:flex!important;align-items:flex-start;gap:9px!important;margin:13px 0}.internal-check strong,.internal-check small{display:block}.internal-check small{color:#7c8798;font-weight:500}.support-admin-form{max-width:900px}.knowledge-article-form{max-width:1100px}.article-editor textarea{min-height:440px}.head-actions{display:flex;align-items:center;gap:12px}.knowledge-admin-summary{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin-bottom:16px}.knowledge-admin-summary article{padding:18px;border:1px solid #dce5f0;border-radius:13px;background:#fff}.knowledge-admin-summary span,.knowledge-admin-summary strong{display:block}.knowledge-admin-summary span{color:#7b8799;font-size:12px}.knowledge-admin-summary strong{font:700 25px 'Space Grotesk',sans-serif}.knowledge-category-admin{margin-bottom:16px;padding:0;overflow:hidden}.knowledge-category-admin>header{padding:16px 19px;border-bottom:1px solid #e5eaf1}.knowledge-category-admin h2{margin:0;font:700 15px 'Space Grotesk',sans-serif}.knowledge-category-admin>a{display:flex;justify-content:space-between;align-items:center;padding:13px 19px;border-bottom:1px solid #e8edf3;color:inherit}.knowledge-category-admin strong,.knowledge-category-admin small{display:block}.knowledge-category-admin small,.knowledge-category-admin>a>span{color:#788499;font-size:12px}
.knowledge-hero{padding:170px 0 70px;background:radial-gradient(circle at 70% 30%,#e5efff,transparent 35%),linear-gradient(135deg,#f8fbff,#eef4ff)}.knowledge-hero h1{margin:10px 0;font:700 clamp(38px,5vw,66px) 'Space Grotesk',sans-serif;letter-spacing:-.05em}.knowledge-hero>div>p{max-width:650px;color:#58677d}.knowledge-hero form{display:flex;max-width:760px;margin-top:28px;padding:8px;border:1px solid #ccd9e9;border-radius:15px;background:#fff;box-shadow:0 18px 45px rgba(20,50,90,.1)}.knowledge-hero form>span{display:grid;place-items:center;width:45px;color:#0757ff;font-size:22px}.knowledge-hero input{min-width:0;flex:1;border:0;outline:0;font:500 14px Manrope,sans-serif}.knowledge-hero button{padding:0 23px;border:0;border-radius:10px;background:#0757ff;color:#fff;font-weight:800}.knowledge-layout{display:grid;grid-template-columns:230px minmax(0,1fr);gap:45px;align-items:start}.knowledge-layout>aside{display:grid;position:sticky;top:120px;padding:18px;border:1px solid #dce5ef;border-radius:15px;background:#fff}.knowledge-layout>aside>strong{padding:5px 8px 13px;font-size:12px}.knowledge-layout>aside>a{display:flex;justify-content:space-between;padding:10px 9px;border-radius:8px;color:#55647a;font-size:12px}.knowledge-layout>aside>a.active{background:#eaf1ff;color:#0757ff;font-weight:800}.knowledge-layout>aside span{font-size:12px}.knowledge-result-head{display:flex;justify-content:space-between;align-items:end;margin-bottom:20px}.knowledge-result-head span{color:#0757ff;font-size:12px;font-weight:800;text-transform:uppercase}.knowledge-result-head h2{margin:5px 0 0;font:700 27px 'Space Grotesk',sans-serif}.knowledge-result-head>a{color:#0757ff;font-size:12px;font-weight:800}.knowledge-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:14px}.knowledge-grid>a{padding:23px;border:1px solid #dce5ef;border-radius:15px;background:#fff;color:inherit;transition:.2s}.knowledge-grid>a:hover{transform:translateY(-3px);border-color:#a9c3f4;box-shadow:0 12px 30px rgba(22,52,94,.07)}.knowledge-grid small{color:#0757ff;font-size:12px;font-weight:800}.knowledge-grid h3{margin:8px 0;font:700 17px 'Space Grotesk',sans-serif}.knowledge-grid p{min-height:45px;color:#66748a;font-size:12px;line-height:1.55}.knowledge-grid span{color:#0757ff;font-size:12px;font-weight:800}.knowledge-empty{grid-column:1/-1;padding:50px;border:1px dashed #c8d6e7;border-radius:15px;text-align:center}.article-hero{padding:160px 0 60px;background:#f2f6fc}.article-hero .container{max-width:900px}.article-hero nav{display:flex;gap:8px;color:#0757ff;font-size:12px}.article-hero h1{max-width:850px;margin:22px 0 12px;font:700 clamp(35px,5vw,58px) 'Space Grotesk',sans-serif;letter-spacing:-.045em}.article-hero p{max-width:750px;color:#5e6c81;font-size:15px;line-height:1.6}.article-hero small{color:#8490a2}.article-layout{display:grid;grid-template-columns:minmax(0,1fr) 270px;gap:55px;max-width:1050px}.article-layout>article{min-width:0}.article-content{color:#2f3c52;font-size:15px;line-height:1.85;white-space:pre-wrap}.article-layout article>footer{margin-top:50px;padding:28px;border-radius:17px;background:#092554;color:#fff}.article-layout footer strong{font:700 20px 'Space Grotesk',sans-serif}.article-layout footer p{color:#b8c8df}.article-layout>aside{display:grid;align-content:start;position:sticky;top:120px;padding:20px;border-left:1px solid #dce5ef}.article-layout>aside>strong{margin-bottom:13px}.article-layout>aside>a{display:flex;justify-content:space-between;padding:12px 0;border-bottom:1px solid #e5eaf1;color:#45536a;font-size:12px}.support-knowledge{background:#f6f9fd}.section-heading{display:flex;align-items:end;justify-content:space-between;margin-bottom:22px}.section-heading h2{flex:1;margin:0 20px;font:700 31px 'Space Grotesk',sans-serif}.section-heading>a{color:#0757ff;font-weight:800}.support-article-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}.support-article-grid>a{padding:22px;border:1px solid #dce5ef;border-radius:15px;background:#fff;color:inherit}.support-article-grid small,.support-article-grid strong,.support-article-grid span{display:block}.support-article-grid small,.support-article-grid span{color:#0757ff;font-size:12px;font-weight:800}.support-article-grid strong{margin:7px 0;font:700 17px 'Space Grotesk',sans-serif}.support-article-grid p{color:#68758a;font-size:12px}
@media(max-width:900px){.ticket-detail-grid,.admin-ticket-detail,.knowledge-layout,.article-layout{grid-template-columns:1fr}.ticket-sidebar,.admin-ticket-detail>aside,.knowledge-layout>aside,.article-layout>aside{position:static}.knowledge-layout>aside{grid-template-columns:repeat(2,1fr)}.support-article-grid{grid-template-columns:1fr 1fr}}
@media(max-width:650px){.support-list>a{grid-template-columns:auto 1fr}.support-list time,.support-list>a>b{grid-column:2}.support-form-actions,.knowledge-result-head,.section-heading{align-items:flex-start;flex-direction:column;gap:14px}.knowledge-grid,.support-article-grid,.knowledge-admin-summary{grid-template-columns:1fr}.knowledge-hero{padding-top:130px}.knowledge-hero form{flex-wrap:wrap}.knowledge-hero button{height:44px;width:100%}.knowledge-layout>aside{grid-template-columns:1fr}.ticket-message>header{gap:7px;flex-direction:column}.admin-ticket-detail{display:block}.admin-ticket-detail>aside{margin-top:16px}.support-admin-filter{align-items:stretch;flex-direction:column}}

.email-stats{display:grid;grid-template-columns:repeat(5,1fr);gap:11px;margin-bottom:17px}.email-stats article{padding:17px;border:1px solid #dce5ef;border-radius:13px;background:#fff}.email-stats span,.email-stats strong{display:block}.email-stats span{color:#7a8698;font-size:12px}.email-stats strong{margin-top:3px;font:700 24px 'Space Grotesk',sans-serif}.email-stats .sent strong{color:#0b9855}.email-stats .failed strong{color:#b2263c}.email-stats .retry strong{color:#bd7900}.email-admin-grid{display:grid;grid-template-columns:minmax(0,1fr) 310px;gap:17px;align-items:start}.email-admin-grid>aside{display:grid;gap:14px;position:sticky;top:18px}.email-config-form em{color:#b2263c;font-size:12px;font-style:normal}.email-enable{display:flex!important;align-items:flex-start;gap:10px!important;padding:15px;border:1px solid #cbdcff;border-radius:12px;background:#f2f6ff}.email-enable strong,.email-enable small{display:block}.email-enable small{margin-top:3px;color:#728097;font-weight:500}.email-identity-preview{display:flex;align-items:center;gap:12px;margin-top:17px;padding:14px;border-radius:12px;background:#f4f7fb}.email-identity-preview>span{width:38px;height:38px;display:grid;place-items:center;border-radius:10px;background:#0757ff;color:#fff;font-weight:800}.email-identity-preview small,.email-identity-preview strong{display:block}.email-identity-preview small{color:#7d899b;font-size:12px}.email-identity-preview strong{font-size:12px}.smtp-test-card,.smtp-help{padding:21px}.test-icon{width:47px;height:47px;display:grid;place-items:center;border-radius:13px;background:#e8f0ff;color:#0757ff;font-size:20px}.smtp-test-card h2,.smtp-help h2{margin:14px 0 5px;font:700 17px 'Space Grotesk',sans-serif}.smtp-test-card>p,.smtp-help>p{color:#738096;font-size:12px;line-height:1.6}.smtp-test-card form{display:grid;gap:8px;margin-top:15px}.smtp-test-card input{height:41px;padding:0 11px;border:1px solid #d8e1ed;border-radius:9px}.last-email-test{margin-top:14px;padding:12px;border-radius:10px;background:#fff1d2;color:#735600;font-size:12px}.last-email-test.success{background:#e3f8ed;color:#087946}.last-email-test strong,.last-email-test span{display:block}.last-email-test p{margin:5px 0 0}.smtp-help dl{margin:15px 0}.smtp-help dl>div{display:flex;justify-content:space-between;padding:9px 0;border-bottom:1px solid #e8edf3}.smtp-help dt{color:#7a8698;font-size:12px}.smtp-help dd{margin:0;font-size:12px;font-weight:800}.email-history{margin-top:18px}.email-status{display:inline-flex;padding:6px 9px;border-radius:20px;background:#edf1f5;color:#657287;font-size:12px;font-weight:800;text-transform:uppercase}.email-status.sent{background:#e2f8ed;color:#087946}.email-status.failed{background:#ffe3e8;color:#a51d35}.email-status.retry{background:#fff0ce;color:#805c00}.email-status.processing{background:#e8f0ff;color:#0757ff}.email-error{max-width:400px;color:#a51d35!important;white-space:normal}.table-action{border:0;background:none;color:#0757ff;font-size:12px;font-weight:800;cursor:pointer}.email-verification-card{display:flex;align-items:center;justify-content:space-between;gap:20px;max-width:850px;box-sizing:border-box;margin-bottom:16px;padding:17px 20px;border:1px solid #f0d38a;border-radius:13px;background:#fff8e3}.email-verification-card strong{font-size:12px}.email-verification-card p{margin:4px 0 0;color:#746446;font-size:12px}.email-verification-card button{padding:10px 13px;border:0;border-radius:9px;background:#8c6500;color:#fff;font-size:12px;font-weight:800;cursor:pointer}
@media(max-width:1050px){.email-admin-grid{grid-template-columns:1fr}.email-admin-grid>aside{position:static;grid-template-columns:1fr 1fr}.email-stats{grid-template-columns:repeat(3,1fr)}}@media(max-width:650px){.email-stats{grid-template-columns:1fr 1fr}.email-admin-grid>aside{grid-template-columns:1fr}.email-verification-card{align-items:flex-start;flex-direction:column}}
/* Live ticket conversation */
.ticket-live-head{display:flex;align-items:center;justify-content:flex-end;gap:12px;flex-wrap:wrap}
.ticket-live-indicator{display:inline-flex;align-items:center;gap:8px;padding:8px 11px;border:1px solid rgba(18,160,102,.17);border-radius:999px;background:rgba(229,249,239,.8);color:#087b4d;font:800 12px Manrope,sans-serif;white-space:nowrap}
.ticket-live-indicator i{width:8px;height:8px;border-radius:50%;background:#19b875;box-shadow:0 0 0 5px rgba(25,184,117,.11);animation:ticket-live-pulse 1.8s infinite}
.ticket-live-indicator.is-reconnecting{border-color:rgba(210,139,28,.2);background:#fff8e9;color:#95610b}.ticket-live-indicator.is-reconnecting i{background:#e4a62d}
@keyframes ticket-live-pulse{50%{opacity:.45;transform:scale(.8)}}
.ticket-live-error{margin:0 0 13px;padding:11px 13px;border:1px solid rgba(207,52,77,.16);border-radius:10px;background:#fff0f2;color:#a82a40;font-size:12px;font-weight:700}
.conversation-message.is-new-live-message,.ticket-message.is-new-live-message{animation:ticket-message-arrived 1.6s ease both}
@keyframes ticket-message-arrived{0%{opacity:0;transform:translateY(8px);box-shadow:0 0 0 3px rgba(23,105,255,.16)}45%{opacity:1;transform:none;box-shadow:0 0 0 3px rgba(23,105,255,.1)}100%{box-shadow:none}}
.ticket-live-closed-notice{display:flex;align-items:center;gap:12px;margin:18px;padding:16px;border:1px solid rgba(74,113,169,.16);border-radius:13px;background:#f4f8fd;color:#24324a}.ticket-live-closed-notice>span{display:grid;place-items:center;width:34px;height:34px;border-radius:50%;background:#def6e9;color:#0d8859;font-weight:900}.ticket-live-closed-notice strong{font-size:12px}.ticket-live-closed-notice p{margin:2px 0 0;color:#6b7b93;font-size:12px}
@media(max-width:720px){.ticket-live-head{align-items:flex-start;justify-content:flex-start}.ticket-live-indicator{font-size:12px}}
@media(prefers-reduced-motion:reduce){.ticket-live-indicator i,.conversation-message.is-new-live-message,.ticket-message.is-new-live-message{animation:none!important}}